Refund policy

REFUND POLICY

Last updated: 7/19/26

MADE-TO-ORDER ITEMS

All Stay Fancy products are made to order. Because each item is produced specifically for you after purchase, we are unable to offer refunds or exchanges for reasons of style preference, sizing miscalculation on the customer's part, or change of mind, unless the item is defective or damaged.

DEFECTIVE OR DAMAGED ITEMS

If you receive an item that is defective, damaged, or incorrect, please contact us at Support@StayFancy.com within 10 of delivery with your order number and a photo of the issue. We will offer a replacement or refund for confirmed defects or errors on our part.

HOW TO REQUEST A REFUND OR REPLACEMENT

  1. Email us at Support@StayFancy.com with your order number and a description/photo of the issue
  2. We will review your request within 5
  3. If approved, we will process a replacement or refund to your original payment method

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at Support@StayFancy.com.

SHIPPING

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund, unless the return is due to our error.

CONTACT

Questions about our Refund Policy should be directed to Support@StayFancy.com.